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Basic User Help

Help articles for end users

Account Management

Create and edit your user profile

  • Register Your Account
  • Edit Your Profile
  • Join a Network
  • Primary Networks
  • Forgot Your Password?
  • Delete Your Account

Dashboard Overview

Explore the many features of your user dashboard

  • My Commute
  • Trip Planning
  • Trip Logging
  • My Rewards
  • Leaderboard
  • Achievements

Trip Planning

Discover new options for commutes and one-time trips

  • Save a Favorite Trip
  • Plan a Trip
  • Find Transit Options
  • Find a Vanpool
  • Find a Park and Ride
  • Update A Saved Trip
See all 9 articles

Logging Trips

All the ways to log your trips

  • Log Trips via the Web
  • Log Trips via Connected Apps
  • Log a Multi-Leg Trip

Carpooling

Find, create, or manage carpools

  • Search for a Carpool
  • Manage and Log Verified Carpools
  • Use the Rideboard for One-Time Trips
  • Schoolpools

Rewards and Challenges

Join and participate in Challenges and Reward Programs

  • Commute Perks Statuses and Rules
  • Incentives and Rewards
  • Participate in Challenges
  • Join a Team
  • Create a Team

CommuteTracker

Go mobile with the CommuteTracker app

  • Set Up Commute Tracker
  • Log Trips with Commute Tracker
  • Plan Trips with Commute Tracker
  • Connect Your Account
  • Change Your Preferred Mode in Commute Tracker
  • CommuteTracker FAQ
See all 7 articles

Connected Apps

Connect more apps for automatic trip logging

  • Connected Apps
  • Love to Ride
  • Strava
  • Scoop
  • Waze Carpool

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  • Employee Carpool Programs
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