Q: What is a Carpool?

A: A carpool is an arrangement between two or more commuters to share the ride to work or school. The vehicle belongs to one of the members of the pool and arrangements about who drives and when are upon agreement of pool members. Costs, hours of departure and return, and a place to meet are also arranged by consent of carpool members. Go to Pools > Search to begin looking for carpool matches.

Q: Do I have to respond to carpool requests?

A: Not at all! Only create carpool posts if you're genuinely interested in connecting with others. If you don't want to be contacted for ridesharing, simply don't create any posts in the Pools section.

Q: What if I can't find any carpool matches?

A: Try adjusting your search settings! Expand your search radius, adjust departure times, or consider using a nearby park-and-ride location as your starting point. Sometimes small changes in timing or location can reveal new matches.

Q: How do I protect my privacy when carpooling?

A: You control what information to share. Instead of your exact address, you can set your pickup location to the nearest intersection or landmark by dragging the map pin. Only share contact details with people you're actually interested in carpooling with.

Q: Is my car insurance affected by connecting with a carpooler?

A: Personal vehicle insurance is dependent upon your policy, but most insurers require passenger insurance coverage as part of any basic package. If you have any questions, check with your insurance provider prior to initiating any carpool. CommuteHub assumes no responsibility for insurance issues.

Q: What's the difference between carpooling and vanpooling?

A: Carpools typically involve 2-4 people sharing personal vehicles, with flexible arrangements between participants. Vanpools are formal arrangements for 5+ people using dedicated van services, often with scheduled routes and shared monthly costs.

Q: I’m having trouble finding a vanpool. Do you have any suggestions?

A: Be sure to use a specific destination address. The matching algorithm for vanpool looks at similar destination addresses within a one mile radius. By using a specific address, you assure that you are finding quality matches that will appeal to you and other members of the vanpool.