Q: How do I join a challenge?

A:

If you're a member of a participating network: You're automatically included in the challenge.

If you're not a member of a participating network:

• Email the team captain (contact info on the Info page) to join an existing competing network

• Create your own team by pressing "Create Team" under the Teams leaderboard (if available)

• Join an existing team by pressing "Join Team" under the Teams leaderboard (if available)

For system-wide challenges: You're automatically entered once you log your first eligible trip.

Q: I logged eligible trips, but my challenge rank isn't updating. What's wrong?

A: Challenge statistics refresh every few hours, not instantly. Give it some time and check back later – your progress should appear soon!

Q: How is my rank determined in challenges?

A: Each challenge has its own criteria – it might be based on number of trips, total distance, CO₂ savings, or other impact metrics. Check the challenge details to see exactly what's being measured.

Q: Can I create my own team for challenges?

A: If the challenge allows team creation, you'll see a "Create Team" button on the Teams leaderboard. Some challenges automatically enroll you based on your network membership, while others let you form custom teams.