Q: How do I join a challenge?
A:
If you're a member of a participating network: You're automatically included in the challenge.
If you're not a member of a participating network:
Email the team captain (contact info on the Info page) to join an existing competing network
Create your own team by pressing "Create Team" under the Teams leaderboard (if available)
Join an existing team by pressing "Join Team" under the Teams leaderboard (if available)
For system-wide challenges: You're automatically entered once you log your first eligible trip.
Q: I logged eligible trips, but my challenge rank isn't updating. What's wrong?
A: Challenge statistics refresh every few hours, not instantly. Give it some time and check back later – your progress should appear soon!
Q: How is my rank determined in challenges?
A: Each challenge has its own criteria – it might be based on number of trips, total distance, CO₂ savings, or other impact metrics. Check the challenge details to see exactly what's being measured.
Q: Can I create my own team for challenges?
A: If the challenge allows team creation, you'll see a "Create Team" button on the Teams leaderboard. Some challenges automatically enroll you based on your network membership, while others let you form custom teams.