We're excited to announce powerful new capabilities that give you greater control over user engagement and streamline trip tracking. This update includes customization options for automated Journeys, seamless activity logging integrations, and enhanced user management tools.
Journey Communication Customization
We've unlocked customization across all three communication types in automated Journeys. You now have the flexibility to create perfectly branded, highly engaging messages that drive the actions you want.
Push Notifications
- Customize titles, messages, and destination URLs with character count guidance for optimal visibility
- Live preview shows exactly how notifications will appear on mobile devices
- Control the user journey after tapping the notification
- Learn how to customize push notifications in the New Management Dashboard
In-App Notifications
- Markdown formatting support for rich, structured messages with headings, bold text, links, and lists
- Add custom Call-to-Action buttons with your own text and destination URLs
- Real-time preview ensures your formatting displays correctly
- See the explainer video on "How to Customize In-App Notifications"
Emails
- HTML customization for professional, branded email messages
- Design custom layouts, colors, logos, and branding elements
- Add links, buttons, and rich text formatting
- Watch the video tutorial on customizing emails in Journeys
Integrations
Integrations allow CommuteHub to connect with third-party apps and services, making it easier for users to track their commutes and manage their transportation options.
Strava Integration
- Automatically imports cycling and walking trips tracked in the Strava app
- Works seamlessly with third-party devices
- Intelligent commute detection based on work location proximity
- Learn about the Strava integration and how to enable it for your organization
Love to Ride Integration
- Seamlessly syncs cycling trips from Love to Ride challenges and programs
- Eliminates duplicate logging across platforms
- Supports cross-platform participation without extra effort
- Discover how to set up the Love to Ride integration
Transit Integration
- Provides public transit route planning and real-time schedules
- Works automatically once enabled—no account connection required
- Users can access full features by downloading the Transit app
- Learn how to enable the Transit integration for your organization.
Token Transit Integration
- Enables in-app purchase and management of public transit fares
- Works automatically once enabled—no account connection required
- Users can access full features by downloading the Token Transit app
- Learn how to enable the Token Transit integration for your organization
User History
Your new secret weapon for troubleshooting and account management. The User History feature provides a complete audit trail of all actions and changes related to any user account.
- View every action with precise date, timestamp, trigger, and performer information
- Powerful filtering by date, action type, or category (Communication, User, Vehicle)
- Expandable entries reveal additional metadata and context
- Quickly diagnose issues by reviewing what changed and when
Learn more about User History and how to use it.
Our New Management Dashboard is officially available. To start exploring these new tools, simply reach out to your Customer Success Manager, who will be happy to activate your access and walk you through the setup.
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