Emails are an effective way to communicate with and engage your users through targeted, automated messages. This article explains how emails work within Journeys and how you can manage them as a Manager or Admin.
What Are Emails?
Emails are messages sent directly to users' email inboxes to provide important updates, reminders, and encouragement to take specific actions. They help keep users informed and engaged even when they're not actively using the application.
In CommuteHub, emails are delivered as part of Journeys—automated communication flows designed to guide and engage users over time. For a complete overview of how Journeys work, check out our dedicated Journeys Help Center article.
In-app notifications and push notifications are designed for brief, immediate updates delivered within the app interface or directly to the user’s device. In contrast, email is the better choice for comprehensive information, allowing for longer-form content that users can refer back to in their inbox at any time.
Emails & Journeys
Emails are part of automated Journeys. CommuteHub provides preconfigured Journeys that are ready to use.
Important to note:
- Not all Journeys include emails—some may use in-app or push notifications instead
- Only Managers or Admins have permission to enable and disable Journeys
- A Journey must be enabled in order for emails to be sent
- Emails may be sent to all users or specific networks configured in the Target Networks tab
How to Access Emails
Follow these steps to access emails:
- Log into the Management Dashboard
- Click "Journeys" in the left sidebar
- Select one of the preconfigured Journeys from the list
- Stay on the Overview tab (the default view)
- Use the toggle in the upper-right corner to enable the Journey
We’re working on giving Admins and Managers the ability to customize email content directly within the Management Dashboard. This will make it easier to tailor messaging to your organization’s tone, branding, and communication needs. Stay tuned for updates as we continue to expand email capabilities.
If you have questions or run into any issues while setting up emails, our support team is always happy to help.