Payments & Earnings is where you can see everything that has come in or gone out of your account. Parking charges, commute bonuses, payroll deductions — it's all here in one place, and you can filter it down to exactly what you want to look at.
Where to find it
To get there:
- Open your Account
- Go to Your Records
- Select Payments & Earnings
The exact navigation may look a little different depending on your organization.
Choosing what to see
At the top of the page you have a few options to narrow things down. First, you can pick which account you want to look at: just payroll, just parking balance, or everything together. Then you choose a timeframe, like the last month. This makes it easy to see at a glance whether your costs went up or down.
The summary cards
Below those controls you'll see three cards that give you a quick overview of the timeframe you selected.
All Transactions shows the net result of everything combined. If the number is positive, it means your earnings were more than your costs, and that difference is available to cover future parking. If it's negative, you spent more than you earned.
Commute Bonus shows how much you earned through the Commute Bonus program over that period, for example from cycling to work instead of driving.
Parking shows your total parking spend for the period, across all permits and bookings.
A quick example
Say you're looking at last month. You spent $25 on parking across a few different permits and bookings. On top of that, you earned $57 in commute bonuses from cycling to work. While your All Transactions card here shows you are up +$32, your organization will likely list the +$57 credit and the -$25 charge separately on your actual paycheck.
The transaction list
Below the cards you'll find a full chronological list of everything that happened in your account. Each item shows the date, the amount, and what it was for. Parking entries also include details like which garage you used and when you made the booking, so if something ever looks off, you have all the context you need to figure out why.
How charges and credits work
Parking costs are generally handled through payroll deduction at the end of each payroll period. Any earnings you have, like a commute bonus, get applied first to offset your parking costs. Only the difference left over gets taken from your payroll.
What the colors mean
Each transaction in the list has a color that tells you where it stands:
- Gray means it's still pending. It's part of the current payroll period and hasn't been processed yet.
- Green means it's a completed credit, so money that came in, like a commute bonus or a canceled charge.
- Red means it's a completed charge, so money that was deducted, like a parking session or a permit.
Once the payroll period closes, all the gray transactions get processed and will turn either green or red.
Appeals and refunds
If you notice a charge that doesn't look right, you might be able to appeal it even if it's already been processed and taken from your payroll. Just submit an appeal and if it gets approved, the refunded amount will be credited back to your account. It's then automatically used to cover future parking charges before anything new is taken from your payroll.
For example: if you were charged for a day you called in sick and that charge already came out of your payroll (you'll see it as a red transaction), you can still appeal it. If the appeal goes through, the amount comes back to your account and will be applied to your next parking charge.
Exporting your transaction history
If you want to download your transaction history, you can export it as a CSV file. Here's how:
- Go to Account
- Click on Exports
- Choose the timeframe you want to export
- Click the download icon next to Payments & Earnings
The file will save to your device as a CSV.
If something doesn't look right, reach out to your organization's admin and they'll be able to help.