The Payments & Earnings section shows all your parking charges and credits in one place. It works like a simple ledger for your commute account.

Where to find Payments & Earnings

To view your transaction history: Open your Account Go to Your Records Select Payments & Earnings (Navigation may vary by organization).   Here, you’ll see a list of all payments (charges) and earnings (credits), including: The reason for the charge or credit The date and time The amount

How Payments & Earnings work

Parking costs are typically handled through payroll deduction at the end of each payroll period.

• Payments are charges for parking (e.g., daily parking, permits).
• Earnings are credits from programs like a Commute Bonus.

Your earnings are applied first to reduce your total parking costs. If there’s a remaining balance, only that difference is deducted from your payroll.
 

Transaction status and payroll processing

Each transaction has a color that shows its status:

• Gray – Pending (part of the current payroll period, not yet processed)
• Green – Completed credit (money added, such as a Commute Bonus or canceled charges)
• Red – Completed charge (money deducted, such as parking sessions or permits)

At the end of the payroll period, all pending (gray) transactions are processed and change to either green (credit) or red (charge).
 

Appeals and refunds

If a charge looks incorrect, you can still appeal it—even after it has been processed and deducted from your payroll. If your appeal is approved (fully or partially), the refunded amount is returned to your account as parking balance.
 

Your Parking Balance

At the top of the Payments & Earnings page, you’ll find your Parking Balance.

• This balance is made up of refunds from approved appeals.
• It shows how much money has been returned to you after incorrect charges were deducted from your payroll.
• Your parking balance is automatically used to pay for future parking charges before anything is deducted from your payroll.

Example:
If you were charged for a day you were sick and that charge has already been deducted from your payroll (shown as a red transaction), you can submit an appeal. If your appeal is approved, the refunded amount will appear in your Parking Balance and be used for your next parking charge.

If something doesn’t look right, contact your organization’s admin for assistance.