Users can join your platform through various methods, such as domain-based registration or bulk invitations. For a complete overview, please refer to our article on User Registration Methods. The following section focuses specifically on manually creating individual users.
Who Can Create Users?
Only Admins and Managers can create users in the management dashboard.
If you are unsure which role you have, check out our Roles & Permissions article.
Step 1: Open the User List
Start by navigating to the user management area:
- Log into your dashboard
- Click Users in the left sidebar
- Select User List
You will now see a table with all users in your organization.
Step 2: Start Creating a User
- In the top left corner, click the plus (+) icon
This opens the user creation form.
Step 3: Fill Out the User Form
You will now see several fields. Only some of them are required.
Basic Information (Required)
Start by entering:
- First name
- Last name
- Email address
☝️Make sure the email address is correct. This is where the invitation email will be sent and it will also be used for login.
Additional Information (Optional)
You may also see fields such as:
- Home address
- Work address
- Custom fields (e.g. department, wage bracket)
Users can update most of their information themselves later in their account settings. You can create a user with just a name and email, and let them complete the rest.
Step 4: Create the User
Once you have entered the required information:
- Click Create at the bottom of the form
The user will now be created immediately.
What Happens Next
After creating the user:
- An invitation email is sent automatically
- The user must click the link in that email
- They complete their registration and can then log in
If the user reports that they did not receive the invitation:
- Double-check the email address
- Ask them to check their spam folder
What to Do Next
Creating the user is just the beginning. To fully manage their profile, you can:
- Add them to specific networks
- Assign roles
- Download their commute statistics
👉 Continue to View & Edit User Details to complete the setup.
If you have any questions, please don't hesitate to contact our support team. We are always happy to help!