Parking management allows your organization to digitally organize, allocate, and control access to parking spaces across your locations.

Because every organization operates differently, available features may vary depending on your configuration. Some capabilities are optional and designed for more advanced workflows, so you only see what is relevant to your setup.

This article gives you a clear overview of how the system works and how the main components fit together. For step-by-step instructions, you can jump into the linked articles for each section.

How parking is structured

Parking management is built on a set of connected components that each serve a specific purpose. Together, they form a flexible system that can adapt to different operational needs.

Facilities: where parking happens

Facilities represent your physical parking locations. They define where parking takes place and establish the overall capacity and basic details of each site.

Facilities answer the question: where does parking occur?

👉 See Facilities article for setup details

Products: what users can book

Products define the parking options available to users. This could be daily parking, hourly parking, or other types of access.

They control when parking is valid, how it can be accessed, and whether it is free or paid. Products can be reused across multiple locations and adjusted later per facility.

Products answer the question: what type of parking is available?

Products become usable once they are linked to a facility. This connection is called an Offering. Offerings allow the same product to behave differently depending on the location. For example, pricing, capacity, or availability can vary between facilities.

👉 See Products article for setup details

Permits: who gets special access

Permits define parking access for specific users. They are used to manage who can park where, when, and under what conditions, both for everyday use and for special cases.

Permits help organizations assign priority, enforce rules, and handle scenarios that standard bookings cannot cover.

Permits answer the question: who is allowed to park, where, and under which conditions?

👉 See Permits article for details and use cases

Managing day-to-day operations

Once your setup is in place, parking management becomes an ongoing process. The platform provides tools to help you adjust availability, handle exceptions, and respond to real-world situations.

Capacity Overrides: adjusting availability when things change

Capacity Overrides allow you to temporarily adjust parking availability for specific dates.

This is useful when your actual parking situation does not match your standard setup, for example during maintenance, events, or when reserved spaces go unused.

Changes are temporary and automatically return to normal after the selected date.

👉 See Capacity Overrides article to learn more

Purchases: managing reservations and cancellations

The Purchases page gives admins visibility into all parking reservations and provides tools to manage bookings when operational changes occur.

From the Purchases page, you can:

• View and filter parking reservations
• Cancel individual or multiple bookings
• Issue refunds when necessary
• Export reservation data for reporting or analysis

This is especially useful during situations such as facility closures, maintenance, weather events, or other operational disruptions that impact parking availability.

👉 See Purchases article to learn more

Appeals: handling exceptions and refunds

Appeals allow users to request a review of a parking charge. This gives you a structured way to handle situations where standard rules may not feel fair from the user’s perspective.

As an admin, you review each case and decide whether to approve, deny, or partially refund the charge.

👉 See Appeals article for guidance and best practices

Understanding performance and usage

Beyond setup and daily operations, it is important to understand how your parking system is being used over time.

Parking Insights: learning from your data

Parking Insights is a reporting tool that helps you understand how parking capacity is released and used.

You can track how availability builds up before a parking date, compare different facilities or products, and identify patterns in booking behavior.

These insights make it easier to adjust your setup, improve utilization, and make more informed decisions about pricing and availability.

👉 See Parking Insights article for details

Bringing it all together

At a high level, parking management can be understood through a few simple ideas:

• Facilities define where parking happens
• Products define what users can book
• Permits define who gets access under specific conditions

On top of that:

• Capacity Overrides help you adapt to daily changes
• Purchases help you cancel bookings
• Appeals help you handle exceptions fairly
• Insights help you improve over time

If you need help with setup, have questions about specific scenarios, or want to explore advanced capabilities, our support team is always happy to help.