Automated Journeys help you keep users engaged by sending timely messages based on specific events and actions. These journeys are designed to automatically deliver the right information to the right users at the right time.

For example, when a new challenge starts, users can automatically receive a push notification, email, or in-app message reminding them to participate.

Before You Start

If you are new to Journeys, we recommend reading the Journey Introduction article first for a full overview of how Journeys work.

As a quick recap:

1. Log in to your dashboard.
2. In the left sidebar, click Journeys.
3. All available journeys will be displayed there. 
    

Managing Automated Journeys

Currently, automated journeys cannot be fully modified directly in the dashboard. However, you can manage which journeys are active for your organization.

If you need additional adjustments or configuration changes, our Support team is happy to help. 

When you click on a journey, you'll see that each journey includes several tabs that provide more details and management options.

Overview

The main overview tab displays the individual steps and messages included in the journey. Here, you can review:

• What event triggers the journey
• Which messages are sent
• Which delivery methods are used (email, push notifications, or in-app messages)
• The order and timing of journey steps

In the upper-right corner of the page, you can also enable or disable the journey using the toggle.

When a journey is disabled, messages from that journey will no longer be sent to your users. You can re-enable the journey at any time.

Target Networks

In the Target Networks tab, you can choose which networks the journey applies to.

For example, you may decide to exclude certain departments or groups from receiving a specific journey.

Journeys Run

The Journeys Run tab shows journey activity and delivery history.

Here, you can review:

• Which users received messages
• When the messages were sent
• The status of journey activity

Depending on the journey, you may see different status types in the table.

For example:

• Completed means the user successfully received the message or notification.
• Skipped means the journey step was not sent because the user did not meet the requirements. For example, in the User Stats journey, a user who has not logged any trips may not receive a monthly stats report.
• Awaiting Action can appear in journeys such as the Appeals Status Updates journey when the process is waiting for someone to take action. If you see this status, you may want to review the related appeal to check if additional action is required.
• Failed means the journey messages could not be delivered successfully. This can happen for different reasons.
   

Available Automated Journeys

We currently offer several automated journeys, and additional journeys will continue to be added over time.

Challenge Start Notification

This journey is triggered whenever a new challenge begins. Users automatically receive email, push, and in-app notifications reminding them to participate in the challenge.

Trip Log Reminder

The Trip Log Reminder journey helps encourage consistent trip logging. If a user has not logged a trip within the past 21 days, they will receive a reminder through email, push notifications, and in-app messages.

User Stats

The User Stats journey sends users a monthly email containing their personal statistics and activity summaries. These updates are designed to help motivate and engage users.

Appeals Status Updates

This journey keeps users informed about the status of parking charge appeals. Users receive updates through email, push notifications, and in-app messages whenever their appeal status changes.

User Invite

The User Invite journey is triggered when a user account is created through an HR sync or by an admin or manager in the dashboard. The user will receive an invitation email with a button to get started.

Onboarding Completed

This journey notifies users after they log in for the first time or complete the required onboarding steps.

Additional Information

Our automated journeys are continuously being improved, and new journeys will be added over time. Future releases will also include customizable journeys for organizations that want more flexibility and control.

If you would like to stay informed about new features, journey updates, and product improvements, we recommend subscribing to our Product Update Newsletter.

If you have any questions or would like assistance with your journeys, please contact our Support team. We are always happy to help.