From the member management area of your network, you can easily search for users, review their basic stats, create, edit, and delete users.

Note: User creation, editing, and deletion are limited to managers with system level permissions and not available to basic network managers. Learn more about management permissions.

View or Edit a User

The member details and edit features are an important resource when managing user data and troubleshooting issues such as programs not appearing, trip search options, etc. 

To get an overview of a user you manage, begin by searching for them via first name, last name, and/or email address from the Member management area of the network management dashboard. Once you have located the user you want, click the row action (arrow) icon to the left of the row. A dropdown menu will appear, where you'll click "Member Details". 

You can edit a user via the edit button on the Member Details pop-up or by selecting Edit Member.

The edit user interface allows you to review and revise information associated with the user’s account. Managers can edit these fields as needed. Remember to click “Update User” to save changes before navigating to another page.

If a user has a question or concern related to the commute options between their work and home addresses, you can quickly review their options by clicking the “View User’s Trip Plan Options” button. (This requires that their home and work address are saved in their profile.)

User Details

The User Details tab allows managers to review and manage additional information related to a user, such as how and when the user was created, when their information was last updated, and when they last logged in.

Additionally, the User Details pane provides a one-stop location to control a user’s network associations and management permissions, vanpool memberships, and saved / favorite trips.

Often, if a user expresses a concern that a program they should be eligible for is not appearing, it is because they are not a member of the required network for that program. This screen is the best place to check for and resolve such issues. 

To quickly add the user to a new network, search for and choose the desired network from the drop-down menu in the User Networks area.

User Statistics

The User Statistics tab allows administrators to review the individual user’s impact statistics such as number of trips and distance logged, carpool messages sent and received, calories burned, and CO2 & money saved. This screen also provides an easy interface for reviewing a user’s logged trips.

Creating a New User

Generally RideAmigos sites use either self-registration or single sign-on connected to an existing organizational authentication server. If your site only allows SSO for access, new user accounts are generally accounted automatically when the user logs in for the first time or through an HR sync integration.

In certain cases, Managers are permitted to manually create new users on the back-end. This should be considered an advanced feature and used only when necessary, since it bypasses the typical required fields for new users from the registration process. 

To manually create a new user, begin by clicking the blue 'plus-sign' to the right of the "Add user to network" dropdown.

The new user form typically requires a minimum of first name, last name, and a unique email address to save the new user. Depending on your platform’s configuration, other fields may also be required.

If required fields are left blank, the “Create User” button will be dimmed and unavailable. Areas requiring completion will appear with a yellow '!' icon in the corresponding guide area.

Enter all of the required and desired information for the new user and click “Create User.” Once the user is created you’ll be taken to their edit user screen.

If you have a need to enable the manual creation of new users and it is not available on your site, please contact our support team.