How to Log Trips on Mobile

Once you’re signed up and logged in, Commute Tracker will run in the background to detect when you commute from home to work. Check back in on your progress to confirm any outstanding trips and redeem rewards.

Detected Trips

The Commute Tracker app detects trips between your home and work location using your phone’s location service. As long as your phone is with you and location services are turned on, the app will attempt to detect and track trips with no further action on your part. You will then have the option to review each one and either confirm or delete the trip.

Depending on your phone model and location settings, it can take up to 30 minutes after the end of a trip for it to be detected.

When a trip is detected, it appears in gold under the Commutes tab with an approximate time of day and destination(home or work).

Expected Trips

If Commute Tracker does not detect a commute trip on a day when you typically travel to your work location, it will add an expected trip to your trip log. Expected trips appear in grey in the Commutes tab.

Confirming Trips

When a trip is first detected or predicted, it will appear under the Commutes tab. It is necessary to confirm detected and expected trips before they will count toward your overall stats, programs, and rewards. 

To confirm a trip, tap the trip entry from the commute log, change your trip mode if necessary and tap ‘Confirm Trip.’

Update 3/30/20: If your normal commute mode is being disrupted by the ongoing COVID-19 pandemic, check this article for steps to change your preferred mode to Telework or otherwise.
Changing Your Preferred Mode in Commute Tracker

You should see your summary update to reflect the new trip.

Now that the trip is confirmed, you should see it immediately, both in-app and on the web interface, and be able to use it to redeem rewards for which you are eligible.

Rejecting Trips

On occasion, the app may erroneously detect or predict a trip where none occurred. When that happens, simply tap ‘Delete Trip.’

A rejection dialogue will pop up to confirm before deleting the trip.

Manually Creating Trips

On the rare occasion that Commute Tracker does not detect or predict a commute trip, you can add a trip manually by tapping the + icon in the upper right hand corner.

Simply enter the date, mode, time, origin, and destination for the trip and tap Add Trip.

Troubleshooting Detection Issues

Ensure Proper Configuration

Before reporting an issue, please make sure the Commute Tracker app is configured properly to ensure detection runs smoothly.

  1. Make sure the app has proper permissions to detect trips. Having background location permissions is essential to detecting trips.
    1. For iOS (Apple) users, make sure that the Commute Tracker has the “always” permission set for Location in app settings.
    2. For Android users, make sure the app has “High Accuracy” location permissions
  2. Ensure your home and work locations are set properly. In the app menu, go to the Profile section.

    Tap the Settings icon, then navigate to Edit Profile > Home Address and ensure that your physical home and work addresses appear and are correct.
  3. Make sure your phone is fully charged when commuting. Many phones turn off or reduce the accuracy of location features when the phone is low on battery. Before reporting an issue, see if you can reproduce the problem when the phone is at high battery.

Still Have Questions?

Check out the Commute Tracker FAQ for more answers.

Questions or feedback about Commute Tracker? Let our team know!