Before You Start: Decide How to Segment Your Users

The best practices of segmentation are discussed in detail at Networks – what? why? how?  If you aren’t sure how you want to segment your users, head over there for some great ideas and suggestions.

Creating a Network

Site Administrators: Manage > Admin Dashboard > Networks

Click the ‘Create New Network’ button, fill in all of the required fields, and hit ‘Create Network’ at the top right.

Creating a Subnetwork

Site Administrators can use the same process as above, specifying the parent network during network creation, or can use the same process as Network Managers by clicking the blue edit button next to a network in the network dashboard, then navigating to that network’s Subnetworks tab.

Network Managers: Manage > My Networks – (Choose Network) > Subnetworks

Create Subnetwork Screen

Click the ‘Create a New Subnetwork’ button to get started, or choose an existing network to reclassify as a subnetwork of this network.

Network Managers may only create subnetworks for networks for which they have management privileges.

Creating Multi-Tiered Subnetworks

RideAmigos supports an unlimited number of tiers for networks, subnetworks, sub-subnetworks, and so on. Most platforms are configured out-of-the-box for 2 or 3 total tiers of networks, to minimize the potential for confusion when determining network parentage.

If the Subnetworks tab no longer appears within the network view screen, you have reached the extent of your platform’s network tiers. To have additional tiers enabled on your system, network managers should contact a site administrator. If you are a site administrator and you approve of this configuration change, submit a ticket to our helpdesk to turn on additional tiers.

Public, Private, & Hidden

Public networks can be searched for and joined by anyone.

Users can use public networks for carpool match filtering and can leave the network at any time.

If you want users to be able to self-select your network during registration (such as employer or departmental networks) or from their user profile, you should choose the public option.

Private networks are invite-only. Users can  join via a manager-provided join link, via email domain association, via joining one of this network’s subnetworks, or can be added manually by a system administrator.

Users can use private networks for carpool match filtering and can leave the network at any time.

If you are strongly targeting your users with high-value incentives and are willing to give additional effort toward network management, using private networks to make sure that relevant users are in the correct networks for the incentives they qualify for can be a powerful tool.  You’ll want to review the list of users periodically and update.

For an email template to use for sending users their invite link, visit our Network-Join Email Template page.

Hidden networks are not visible to users in carpool tools and users cannot remove themselves from hidden networks.

Users can be enrolled in hidden networks by an administrator, via joining one of the hidden network’s subnetworks, or by email domain association.

Hidden networks can be useful for segmenting users for reporting purposes or creating exclusion networks to prevent selected users from participating in programs they would otherwise be eligible for.

Geographic Networks

If you’re creating a network or networks based on a physical area, we have the ability to apply custom boundary rules that automatically adds users with a home address, work address, or either within the area to the specified network.

The boundary rules can be set via one or more zipcodes, or by drawing the area on a map at geojson.io and exporting the data as .geojson file before sending it to us.

These boundaries must be implemented by the RideAmigos team. After you’ve gathered the information we’ll need to complete the update, send it to us at help@rideamigos.com.

Site Administrators and Advanced Network Managers are the two user groups we’ll accept these requests from; if you’re a network manager or end user, contact your local admins for help.

Next Steps

Adding Users to Networks

Adding and Removing Network Managers