Just getting started with learning how to manage commuter programs using RideAmigos? Here’s an ultra-high level introduction to how RideAmigos works:

Trip Searches

Most RideAmigos sites allow visitors to search for trip options from point A to point B without signing in or creating an account. Visitors can see all available mode and map tools, but cannot send messages about carpooling until they log in or register.


Users are visitors to your site who have created an account. User accounts may be created via a registration form on the web, via the CommuteTracker app (for public programs), or through Single Sign On access, depending on your site’s configuration.


Networks are the primary way of sorting users into groups for carpool sharing preferences and targeted programs. Types of networks include employers, departments, work sites, and restricted-access programs.

Trip Plans

After signing up or logging in, users are prompted to set up their usual commute as a favorite trip. For reporting purposes these saved trips are called TripPlans. Users can save multiple commutes with different locations, schedules, and network sharing preferences. These favorite trips are what power carpool matching and other important user features.

Trip Logs

Most commuter programs require users to log trips in order to participate. All trip logs require time/date, distance, and mode of travel. Origin and destination data may also be requested or required. Trips can be logged via the web interface, the CommuteTracker app, or through 3rd-party connected apps such as Scoop, Strava, and Waze.


Programs include a wide range of user engagement strategies, such as commuter challenges, rewards, or other benefits. Within RideAmigos programs are primarily grouped into challenges, incentives, and point programs.


RideAmigos provides a wide array of tools that can be used to support your commuter programs, such as bulk emailing, vanpool management, surveys, and more.


Numerous types of reports are available to system administrators and network managers, such as system-wide reports on each data type (users, networks, trip plans, trip logs, and trip searches.), and program-specific reports.

Whew! That may have taken a little more than 30 seconds, but this overview has hopefully provided you concepts and terms that you’ll see throughout our platform and documentation, and will make it much easier to learn how to leverage the power of RideAmigos.